Privacy Policy

Last Updated: 23 March 2026

At Synterium (accessible via synterium.co.za), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

When you visit our store or make a purchase, we collect the following personal information:

  • Identity Data: Name, surname, and business name (if applicable).
  • Contact Data: Email address, phone number, and physical delivery address.
  • Financial Data: Payment details (processed securely via our third-party payment gateways; we do not store full credit card numbers).
  • Technical Data: IP address, browser type, and usage patterns via cookies to improve your shopping experience.

2. Purpose of Collection

We process your personal information for the following “Reasonable Grounds” under POPIA:

  • To process and deliver your orders.
  • To communicate with you regarding your account or purchases.
  • To comply with South African tax and accounting laws (SARS).
  • To send you marketing communications (only if you have opted-in).

3. Consent

By using our website and providing your details, you consent to the processing of your information for the purposes stated above. You may withdraw your consent for marketing at any time by clicking “Unsubscribe” in our emails.

4. Data Sharing and Disclosure

We do not sell your data. We only share your information with trusted third parties necessary to run our business:

  • Courier Partners: To deliver your electronics.
  • Payment Processors: To securely handle transactions.
  • IT/Hosting Services: To maintain our website infrastructure.

All our service providers are required to maintain the same level of data protection as required by POPIA.

5. Data Security

We implement industry-standard security measures to prevent the loss, unauthorized access, or disclosure of your personal information. This includes encrypted connections (SSL) and secure server environments.

6. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate information.
  • Deletion: Request that we delete your data (subject to legal record-keeping requirements).
  • Objection: Object to the processing of your data for specific purposes.

7. Cookies

Our website uses cookies to enhance functionality and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the site.

8. Contact Our Information Officer

If you have any questions about this policy or how we handle your data, please reach out to us:

Website: synterium.co.za

Business Name: Synterium

Email: sales@synterium.co.za

Phone: 078 699 0642